The Hearts & Arrows Collection

PRODUCT

• What is your lifetime guarantee?

  Sterling Forever offers you a lifetime guarantee with every purchase made. This lifetime guarantee allows you to have your jewelry replaced or repaired free of charge for life if it ever loses stones, if the clasp malfunctions, or if discolorations occur that are not due to natural wear. To learn more, visit our Lifetime Guarantee page.
  
  Please note, lost or misplaced items are not covered by our lifetime guarantee.

• How do I take care of my jewelry

  Sterling silver is a precious metal that naturally tarnishes. Some people like a tarnished antique look. Those who don't
  can clean their sterling silver jewelry with any silver polish or cleaner available at local jewelry stores. You can also use warm water with some soap and a toothbrush to clean it. Make sure your jewelry is completely dry before putting it away in a dry, cool place. Try to avoid
  using harsh chemicals when wearing sterling silver as it is a precious
  metal and certain substances can harm your jewelry.

  For more jewelry care information, visit our Jewelry Care page.

• Can I use two promotional offers on one order?

  No, you can not combine any 2 or more promotional offers together for one purchase. Only one offer valid per order per person.

• Do you do wholesale?

  Yes! We have a dedicated sales team who work directly with our wholesalers. For any questions, check out ourWholesale pageor emailwholesale@sterlingforever.com.
  
  

• What forms of payment do you accept?

  We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept a personal check or money order.
  
  

• Will my order be processed securely?

  We use the highest industry-leading security encryption and process orders on a secure ordering system.

  This prevents third parties from accessing your private information and allows a safe and secure ordering process.

ORDERS

• Can I cancel or change my order? Or change the shipping address?

  We can't guarantee any changes once your order is placed, but please reach out to sales@sterlingforever.com as soon as possible!

  Most orders are processed the same day, so the sooner you reach out the better.

• Can I track my order?

  Visit our Track My Order page and enter your Order ID and Email Address.
  
  

• If I want to exchange an item I purchased with a gift card, will I receive full credit for my exchange?

  Yes, you will receive full credit. It's just the same as if you paid out of pocket.
  
  

• What is your return policy?

  If you are unsatisfied in any way with your purchase, we will accept your return within 60 days of your purchase date.

  For more information, visit our Returns & Exchanges page.

SUPPORT

• How do I contact customer service?

  You can email us atsales@sterlingforever.com. Feel free to email us 24 hours a day, 7 days a week.