FAQ

FAQ

You’ve got the questions, we have the answers!

  • We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept a personal check or money order.

  • We use the highest industry-leading security encryption and process orders on a secure ordering system.
    This prevents third parties from accessing your private information and allows a safe and secure ordering process.

  • You can email us at sales@sterlingforever.com. Feel free to email us 24 hours a day, 7 days a week.

  • Sterling silver is a precious metal that naturally tarnishes. Some people like a tarnished antique look. Those who don't can clean their sterling silver jewelry with any silver polish or cleaner available at local jewelry stores. You can also use warm water with some soap and a toothbrush to clean it. Make sure your jewelry is completely dry before putting it away in a dry, cool place. Try to avoid using harsh chemicals when wearing sterling silver as it is a precious metal and certain substances can harm your jewelry.

    For more jewelry care information, visit our Jewelry Care page.

  • Yes, you will receive full credit. It's just the same as if you paid out of pocket.

  • No, you can not combine any 2 or more promotional offers together for one purchase. Only one offer valid per order per person.

  • Sterling Forever offers you a lifetime guarantee with every purchase made. This lifetime guarantee allows you to have your jewelry replaced or repaired free of charge for life if it ever loses stones, if the clasp malfunctions, or if discolorations occur that are not due to natural wear. To learn more, visit our Lifetime Guarantee page.