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  • Sterling Forever offers you a lifetime guarantee with every purchase
    made. This lifetime guarantee allows you to have your jewelry replaced
    or repaired free of charge for life if it ever loses stones, if the
    clasp malfunctions, or if discolorations occur that are not due to
    natural wear. To learn more, visit our Lifetime Guarantee page.

    Please note, lost or misplaced items are not covered by our lifetime guarantee.

  • You can email us at Feel free to email us 24 hours a day, 7 days a week.

  • Sterling silver is a precious metal that naturally
    tarnishes. Some people like a tarnished antique look. Those who don't
    can clean their sterling silver jewelry with any silver polish or
    cleaner available at local jewelry stores. You can also use warm water
    with some soap and a toothbrush to clean it. Make sure your jewelry is
    completely dry before putting it away in a dry, cool place. Try to avoid
    using harsh chemicals when wearing sterling silver as it is a precious
    metal and certain substances can harm your jewelry.

    For more jewelry care information, visit our Jewelry Care page.

  • We can't guarantee any changes once your order is placed, but please reach out to as soon as possible!

    Most orders are processed the same day, so the sooner you reach out the better.

  • Visit our Track My Order page and enter your Order ID and Email Address.

  • Yes, you will receive full credit. It's just the same as if you paid out of pocket.

  • No, you can not combine any 2 or more promotional offers together for one purchase. Only one offer valid per order per person.

  • Yes! We have a dedicated sales team who work directly with our whoesalers. For any questions, check out our Wholesale page or email

  • If you are unsatisfied in any way with your purchase, we will accept your return within 60 days of your purchase date.

    For more information, visit our Returns & Exchanges page.

  • We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept a personal check or money order.

  • We use the highest industry-leading security encryption and process orders on a secure ordering system.

    This prevents third parties from accessing your private information and allows a safe and secure ordering process.