Find out the answer to common questions about our products and shipping
*What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal. We cannot accept a personal check or money order.
*Will my order by processed securely?
We use the highest industry-leading security encryption and process orders on a secure ordering system. This prevents third parties from accessing your private information and allows a safe and secure ordering process.
*How do I contact Sterling Forever?
You can call us at 619.892.8303 or email us at email@example.com. Our customer service lines are open from 10am-5pm est. Feel free to email us 24 hours a day, 7 days a week.
*How do I take care of my jewelry?
Sterling silver is a precious metal that naturally tarnishes. Some people like a tarnished antique look. Those who don't can clean their sterling silver jewelry with any silver polish or cleaner available at local jewelry stores. You can also use warm water with some soap and a toothbrush to clean it. Make sure your jewelry is completely dry before putting it away in a dry cool place. Try to avoid using harsh chemicals when wearing Sterling Silver as it is a precious metal and certain substances can harm your jewelry.
For our fashion jewelry, use warm water and a soft cloth to clean. You do not want to use a silver cleaner or any chemical cleaner on fashion jewelry as it will eventually discolor the item.
*How will my order be shipped?
Standard shipping is shipped through the USPS first class mail service. This is a 4-8 day delivery method.
Express Shipping is shipped via Priority mail through the USPS mail service. This is a 2-3 day delivery method.
Overnight Shipping is $29.00 and is shipped either USPS Express Mail or FedEx Overnight. This is a 1-day service to most places. Occasionally, overnight shipping may not be available to your location.
International Shipping is and is shipped USPS with Delivery confirmation. This is normally a 4-14 day delivery method. Please note that your order is subject to the customs procedures of your individual country, and customs fees may apply.
*If I want to exchange an item I purchased with a gift card, will I receive full credit for my exchange?
Yes, you will receive full credit. It's just the same as if you paid out of pocket.
*Can I use two promotional offers on one order?
No, you can not combine any 2 or more promotional offers together for one purchase. Only one offer valid per order per person.
*What is your Lifetime Warranty?
Sterling Forever offers you a lifetime warranty with every purchase made. This lifetime warranty allows you to have your jewelry replaced or repaired free of charge to you for life if it ever loses stones, if the clasp malfunctions, or if discolorations occur that are not due to natural wear.
The purchaser is responsible for returning the jewelry back to Sterling Forever. Please send back to the address listed below.
Please allow 5-10 days for processing. Return shipping is free. If you have any questions please contact us at firstname.lastname@example.org.
Limitations do apply and Sterling Forever has the right and discretion to refuse any piece that is not covered by the warranty. Worn out and irreparable items will not be covered.